Return policy

Please contact WALD & STRÖM before returning any items.

 


Return Conditions
 

You can return the product within 30 days of delivery. The product must be in new condition. If the product is damaged or used, the product will not be refunded. Make sure to include contact information with the return and please provide a tracking number. WALD & STRÖM suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed.

WALD & STRÖM will make a refund of eligible returns. If you paid by invoice, we will need a bank account number to transfer the money back to.

 


Returning A Package

If a returned item is shipped internationaly, please clearly mark the package 'RETURNED GOODS', to avoid any Customs charges. WALD & STRÖM is NOT responsible for any return Customs charges. Any charges incurred are the responsibility of the customer.

 


Transport Damage
 

If the product is lost or you, upon receiving it, notice that the item has been damaged during transport, you should report this to WALD & STRÖM immediately.

 


Unclaimed Packages

For packages that are not cashed at your post office within 14 days, WALD & STRÖM reserves the right to charge you a handling fee to cover return shipping and freight companies' administrative costs.

WALD & STRÖM ships worldwide.

When ordering products outside the EU or overseas, you may be subject to import duties and taxes, which are levied once the package reaches your country. Any additional charges for customs clearance must be borne by you. WALD & STRÖM has no control over these charges and cannot predict what they might be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from WALD & STRÖM online, you are considered the “Importer of Record” and must comply with all laws and regulations of the country in which you are receiving the product.


Please send an email to contact@wald-strom.com for estimate delivery date.